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Emergency Work Orders - after normal working hours

Residents will be charged a nuisance fee if the emergency number is dialed and the situation does not fall under the emergency items listed below.

Emergency Issues:

  • Apartment front or rear entry doors.
    • If not shutting and/or locking, this is an emergency issue.
  • Water heater or refrigerator not working Saturday or Sunday.
  • The commode stopped up/not flushing correctly.
    • If you only have one commode this is considered an emergency issue.
  • Heat.
    • No heat in your apartment is an emergency issue if the outside temperature is below 55 degrees.
    • DO NOT use stove/range as a heat source.
  • Issues that are life-threatening or hazardous to health or causing major damage to inside or outside of the apartment.
  • Electric shorts in outlets (smoking, sparks, etc.)
  • The waterline is broken.
    • The line cannot be shut off.
  • Lost Keys - locked out of the apartment.
    • If you have locked yourself out of your apartment or lost your keys - neither is an emergency.